Using Minerva has revolutionised the way we on board clients. No longer are we waiting for clients to complete hard copy forms or to submit certified copies of ID.
This is the sort of technology clients are coming to expect of any service provider and it has really delivered in terms of customer satisfaction.
Our clients are finding the facial recognition ID simple to use and we have very few examples of clients who opt to use the original manual process.
The system is enabling clients to instruct us within the same day in some cases; a process which could previously have taken days and even weeks to complete.
Minerva has massively improved our KYC and Anti Money Laundering processes and we feel it has really raised the bar to help protect our firm and our clients against fraud.
Partner at Birchall Blackburn Law, Manchester