Watson Ramsbottom – ‘Minerva has massively sped up our file opening process’
Implemented across their property teams they have been astounded by the results.
Offering online quoting, remote client ID verification and online client form filling, Minerva is making the firm’s processes much more efficient and taking up to 3 weeks off the onboarding process which saves time for lawyers and clients alike.
In a three month period the firm processed over 1500 transactions through Minerva’s easy to use portal and performed over 3000 ID checks.
HM Land Registry supports the development of easy to use, remote and digitally secure options for conveyancers and solicitors to use with their clients – Minerva achieves this and more.
Elton Ashworth, Managing Director at Watson Ramsbottom said:
“The Minerva solution is a god send. It has massively speeded up our file opening process, saving up to two weeks on sales and a week on every purchase transaction. Using the integrated facial recognition has really helped, as having to manually identify clients was proving to be a large headache for us.
We are now able to sell the benefits to our introducers, who love the fact they can create quotes on our behalf. We often come into the office to find new clients who have already completed our T’s & C’s and supplied their ID. This is clearly a far superior service which is both faster and more efficient”
A mutually beneficial product
Minerva provides a win-win for everyone involved. The law firm gets the information they need sooner with more accurate data to progress the matter. Clients love the fact they do not need to travel to prove their ID or complete time-consuming forms. Agents can start the ball rolling for clients and easily track progress of an introduction.
Richard Mathias, Sales Director at Minerva commented:
“Minerva offers a complete client onboarding solution which requires no face to face meetings or physical documents. We are excited to partner with this leading North West law firm to help them simplify their processes for client engagement and helping them speed up their processes for client onboarding.”
Through Minerva, clients can accept a quote, complete essential forms, verify their identity and source of funds, securely and remotely from their smartphone, in minutes.
