Industry insights

Case Study – Bannister Preston

Minerva reduces file opening time by at least 30 minutes

Manchester based solicitors; Bannister Preston LLP have been pleasantly surprised by their quick adoption of legal onboarding software Minerva.  

We sat down with a couple of key people, Lynne Barker Conveyancing Assistant and Daniel Perry, department head from the Conveyancing team to find out how it is really making a practical difference.

Minerva is making its mark

For my role as conveyancing assistant, I am using it constantly throughout the day and I love it. No more trips down to the post room, no more printing. It is so easy and intuitive; I am amazed at how quickly we have all got used to doing everything through Minerva.  We are simply much quicker, and the clients can really see the benefit too.

For me, heading up a department of 8 fee earners with 2 assistants I have really seen tangible results. On average we have 130-150 files a month to open. Before Minerva, the time spent opening the files, sending out the Client Information Pack, getting monies on account and ID verification could take up to 2 weeks at least.  Now we are saving at least 30 minutes per file opening in the office alone.

What difference has it made to your client experience?

Couple the time saved with clients being able to receive a quote, reply and pay along with downloading their documents in minutes, the difference is remarkable.  

Without a doubt adopting the Minerva technology has really opened our eyes to how much of an advantage it gives. People are so much more used to using technology for professional services now, it really helps us stand out.

Schedule a no-obligation demo or request more information

Minerva’s client onboarding solution blends seamlessly into law firms’ existing workflows to create great client experiences.

It would be great to talk with you about your firm’s current processes and how Minerva can help you onboard clients more efficiently.

You can book a time in my diary here.

Best wishes,

Ben Mills | Commercial Director
Email: ben.m@lawfirmservices.co.uk
Call: 01604 312146

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