The problem

Manual processes for ID and AML were draining the firm of its resources and taking fee earners away from valuable work. 

‘We were faced with a long drawn out process for both staff and clients, asking the clients to come in physically, then manually checking the ID was a real barrier to getting clients onboarded and the matter file opened.

Now that we are in a more digital age, with younger clients being more demanding, we had to find a way to make the process easier for all involved.’ 

The solution

‘The Minerva solution is a god-send. Using the integrated facial recognition has really helped, as having to manually identify clients was proving to be a large headache for us.

It has massively speeded up our file opening process, saving up to two weeks on sales and a week on every purchase transaction.

The ID/AML report that is produced provides us with all the information we need and quickly.’