A multi-office Conveyancing firm is enjoying greater connections with their clients since fully integrating with technology developed by LFS.
Back in late 2019, LFS developed their client onboarding solution, Minerva. Since then the whole world has of course faced the pandemic with a need for remote working pushed to the forefront. Fortunately for those law firms who had invested in technology and been early adopters of hybrid working, the transition to remote working was easier. Not least one of Minerva’s latest clients, Key Conveyancing, has seen how good investment in the right technology can really help. With offices across Northampton, Hertfordshire and Cambridgeshire, they have seen the advantage of being able to connect with their clients remotely and as a result, their processes have improved and client satisfaction increased.
A dedicated conveyancing legal practice, the team had been seeking a solution that would help with client onboarding for some time. The pandemic only served to increase the need for effective client communication that not only worked, that was compliant and easy to use, but a solution that would help with the firm’s management of quotations, improve AML processes and provide a simple and secure way for clients to complete the many conveyancing forms.
Having implemented Minerva since March this year, the processes of the firm have been transformed by the technology; Head of Residential Property John Turner says;
“Minerva is helping us transform the way we work to the benefit of everyone. We are delighted with the uptake of the technology by our clients, and we can see that it is already speeding up the whole conveyancing process by having all documents and the ID process, often completed inside 24 hours”
Richard Mathias, Sales Director at Minerva comments; “Key Conveyancing are a well-known and significant firm in their region, and it has been a pleasure to work with them. In what has been the most challenging time conveyancers can ever remember, it is a credit to John and his team how they adapted to a new working practice to benefit their clients and introducers”