Frequently Asked Questions

What is Minerva?

A client portal for all areas of law which provides for faster file opening, ID verification and paperless onboarding. Offering your clients an exceptional, transparent customer experience for a lot less than its competitors.

Why was Minerva developed?

Developed in conjunction with a range of leading law firms from across the UK, Minerva has been developed to reduce costs and speed up the time it takes to onboard clients.

Who is Minerva suitable for?

From sole practitioner to multi-disciplinary law firm, Minerva can be used at any level for any practice, in any area of law.

How much does Minerva cost?

On average- £12 per transaction this includes quoting, all client due diligence, facial recognition, ID verification and digital forms.  

Can I integrate Minerva with my case management system?

Yes you can, We have been building out functionality to aid integration with your CMS. This development is ongoing and this will always be the way!  As and when new features are added to the portal we then supply the API end points to help your CMS supplier integrate with that new feature. 
We are in discussions with most of the common CMS suppliers so if you wish to explore integration with the portal and your CMS then please do get in touch and we can see what we can do!  

Is Minerva secure?

Using Microsoft’s Azure cloud storage, Minerva’s system offers unrivalled protection for client’s key legal documents such as wills, power of attorney, important business contracts and title deeds. Rather than email, communication through the portal is supported by the cloud also and so extremely secure.

How does the ID verification work – how reliable is it?

Brought to the Minerva platform from Credas, it provides law firms with a cutting edge ID Verification tool.  Using facial recognition to authenticate identity cards via a smart phone or web cam, firms can be more certain that the clients instructing them are who they say they are.
This tool is incredibly reliable with 97.7% accuracy with its facial recognition software and 100% NFC chip reading (the chip in your passport). All of the data is stored in the EU, the Microsoft Azure Cloud which is a globally recognised, secure and trusted platform.

Working with multiple data – bureaus (Lexis Nexis, GBG, Equifax and Experian) Credas is able to perform a variety of checks covering address and DOB, any international sanctions and International PEPs, confirming that there are no matches against 1, 2 and 3 tier lists.

How does the bank account validation work?

The portal validates that all details inputted are correct. It checks that the account number, sort code, postcode and surname are all correct and registered to the postcode given.


Legal Sector Challenges: Why the time is now for digital onboarding



‘Understanding your client’s digital identity’ with Expert Speaker Credas CEO - Rhys David


Video guides & client insight

An overview of Minerva

Reduce your ‘time to revenue’ with faster file opening, secure real-time ID verification and paperless end to end onboarding
you and your client’s will love.

How online identity checks work (for the client)

A guide to Minerva's online ID verification & facial recognition solution.

The 'Minerva Experience' - an  interview with Taylor & Emmet Solicitors

We were thrilled to invite Taylor & Emmet to chat with us about their experiences with Minerva, from set up through to using it across the business for quoting, digital ID verification and paperless form filling,

Q&A with Elisha Birgul from Taylor & Emmet Solicitors

We spoke to Elisha Burgil, New Business Manager at Taylor & Emmet Solicitors about the challenges they were facing when engaging and onboarding new clients and how Minerva has helped create an effective and compliant solution for all.

Law Firm Services Limited,
PO Box 1379,

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