Minerva

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Video guides and client insights

An overview of Minerva

Quote management, ID and AML checks, forms and secure online payments, all in a single digital solution. Minerva gives your law firm all it needs and your clients an exceptional customer experience.

Beyond Conveyancing

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Manchester based Beyond Group have made Minerva their first choice. We spoke to Sarah Edwards and her colleagues about why using our solution has meant that both the business and clients benefit.

Banner Jones Solicitors have made Minerva their first choice. We spoke to Richard Joy and Peter Baines about why using our solution has meant that both the business and clients benefit.

We travelled to Leeds to chat with the team at Ison Harrison and spoke with Daniel Kenworthy and Natalie Clayton about their experience on saving time, money and the environment with Minerva.

Q&A with Elisha Birgul from Taylor & Emmet

We spoke to Elisha Burgil, New Business Manager at Taylor & Emmet Solicitors about the challenges they were facing when engaging and onboarding new clients and how Minerva has helped create an effective and compliant solution for all.

A guide to Minerva's online ID verification & facial recognition solution.

Frequently Asked Questions

Minerva is an intelligent onboarding solution that helps law firms deliver the very best in experience for their clients. It is an easy to access solution for all areas of law, resulting in faster matter file opening, ID verification and a completely paperless process. Minerva offers your clients an exceptional, transparent customer experience for a lot less than its competitors. Explore our award-winning solution here.

Developed in conjunction with a range of leading law firms from across the UK, Minerva is always evolving in its creation with the constant aim to reduce costs and speed up the time it takes to onboard clients. Explore our award-winning solution here.

Every type of law firm. From sole practitioner to multi-disciplinary law firm, Minerva can be used at any level for any practice, in any area of law. Explore our award-winning solution here.

On average – £15 per transaction. This includes quoting, all client due diligence, facial recognition, eIDV, essential client engagement and law society protocol digital forms.
 
Only £4 for eIDV.

Yes you can, We have been building out functionality to aid integration with your CMS. This development is ongoing and this will always be the way!  As and when new features are added to the solution we then supply the API end points to help your CMS supplier integrate with that new feature. 

We are in discussions with most of the common CMS suppliers so if you wish to explore integration with the Minerva Solution and your CMS then please do get in touch and we can see what we can do!  Visit our partner page to view if your current CMS is already API enabled. 

Using Microsoft’s Azure cloud storage, Minerva’s system offers unrivalled protection for client’s key legal documents such as wills, power of attorney, important business contracts and title deeds. Rather than email, communication through Minerva is supported by the cloud also and so extremely secure. 

Brought to the Minerva platform from Credas, it provides law firms with a cutting edge ID Verification tool.  Using facial recognition to authenticate identity cards via a smart phone or web cam, firms can be more certain that the clients instructing them are who they say they are.

This tool is incredibly reliable with 97.7% accuracy with its facial recognition software and 100% NFC chip reading (the chip in your passport). All of the data is stored in the EU, the Microsoft Azure Cloud which is a globally recognised, secure and trusted platform.

Working with multiple data – bureaus (Lexis Nexis, GBG, Equifax and Experian) Credas is able to perform a variety of checks covering address and DOB, any international sanctions and International PEPs, confirming that there are no matches against 1, 2 and 3 tier lists.

Find out more here.

Minerva will verify that an account does indeed belong to an individual. By inputting the sort code and account number we can confirm the  owner of that account is in fact your client.

The solution validates that all details inputted are correct. It checks that the account number, sort code, postcode and surname are all correct and registered to the postcode given.

We integrate with Worldpay, Stripe and Pay 360. As part of the onboarding process, we can create a task to ensure the client can pay online monies on account and the law firm receives the credit direct to their client account.

Find out more here.

A simple solution that allows firms to comply with SRA/CLC transparency rules. A client can obtain a details quotation / estimate of fees and instruct you online. Find out more about quote management here.

Fee earners can choose whether to have individual updates or an hourly activity report so they can see when clients have completed tasks and documents. Find out more here.

Minerva has an automated reminder system to nudge clients when they haven’t completed certain tasks. The law firm has complete control over when and how often these reminders are sent. Find out more here.

Straightforward implementation normally takes 3-4 weeks but this can vary if firms want bespoke changes to forms or integration with CMS systems.

Absolutely. We can accommodate all work types and create bespoke forms to capture data for any practice area. Book a demo here.