industry insights

Stephen Rimmer uses Minerva to enhance client-retention during conveyancing boom

Stephen Rimmer LLP,  a firm that offers a full range of commercial and consumer legal services, is leading the way in dealing with the conveyancing boom during the Covid-19 pandemic. 

The firm’s conveyancing team has seen increased workloads due to the high demand in the UK property market brought on by the UK government’s tax breaks over the last 18 months. In response, the firm invested in our leading-edge client onboarding solution.

Using the solution to its fullest the firm enjoys: 

  • Online quotes
  • Digital file opening
  • Secure real-time ID verification
  • Paperless end-to-end onboarding
  • Automating processes and removing the administrative burden

Delivering a better client experience

Since the pandemic, technology that can improve the conveyancing experience has become even more in demand, with the need for manageable, efficient ways of working in the spotlight like never before.

Keen to step up to the challenge and meet exacting client expectations, Stephen Rimmer invested in Minerva in early 2021.  

Grant Sanders, Practice Manager at Stephen Rimmer, commented on the adoption of Minerva and how the firm is using technology to improve experiences – both internally and externally. He said:

“In response to the challenges brought about by a conveyancing boom and a pandemic, we’ve brought in a fully electronic client-onboarding solution that creates, sends and tracks quotations through a secure, branded, online platform. Crucially, we are using our people and enhanced processes to put our firm in the best position possible to turn this one-off spike into a long-term, loyal client base.”

Ben Mills, Commercial Director at Minerva, added:

“Stephen Rimmer is continually seeking new ways of working to make its operations and client experiences as efficient as possible. They are a firm seeking to both grow and retain their client base by providing the best service they can, speeding up the onboarding process and the time clients have to take filling out forms, Minerva achieves this. Providing an enhanced ID and AML process reduces the risk of fraud and integrating all of this into their Advanced Legal Case Management System improved operations internally, a win-win.”

You can learn more about how Stephen Rimmer uses technology to help turn new customers into lifelong clients here.

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